- Warranties -

If the item is not as described, faulty or not suitable for the function intended we offer a full money-back guarantee, provided the item has not been altered, worn or damaged in any way. Advice of a return must be made without delay, generally within 24 hours of receipt.

- Refund Policy - 
If you’re not completely satisfied with your purchase please contact us within seven working days to arrange an exchange or refund. All items returned to us must be in original condition, and must not be altered, worn, damaged or used in any way.

- Delivery Times -
We aim to ship our orders the same working day. 
Because online shopping is set up for those who want the convenience and savings of home shopping, internet orders can only be shipped via secure postage and freight. Collection is possible but strictly by appointment only.

When using Australia Post, Family Health Beauty Info accepts responsibility for any loss of, damage to, late delivery or non-delivery of goods ordered from our website. To the maximum extent permitted by law, you agree to release our carriers from any liability relating to loss of, damage to, late delivery or non-delivery of any goods you order from this website and to assign all rights to claim compensation or insurance against our carriers to us and expressly and irrevocably do so by agreeing to our order policy at the time of placing an order.

In rural and regional areas of Australia, delivery times for Express Parcel Services are in respect of delivery to the Post Office of the principal township in that area. Delivery to final destinations may take longer. If in doubt check with your local Post Office.

Backorders -
We always carry on hand a large inventory so that most orders can be processed in a relatively short time. However at times it is possible that the product you have ordered may be temporarily out of stock. This can be due to other orders in process or items placed on hold. We try at all times to have items available within a reasonable period, usually 7-10 working days. Should this be the case we will inform you immediately. To help us, please provide a daytime contact phone number when placing your order.

- Incorrect Listings -
Any website errors in listing the product name, description, or pricing of any item displayed on this website is subject to database listings and if listed incorrectly due to human error or software error, will be corrected as soon as possible. If you purchase an item with an incorrect product name, description, or pricing, we will notify you immediately on receiving the order. We are not obliged to sell an item listed with incorrect details in any manner and it is our ordering policy that any item can be withdrawn from sale due to being out of stock or incorrectly listed for whatever reason.

- Disclaimer -
SHOULD ANY ITEM BE FOUND TO BE INCORRECTLY LISTED WE RESERVE THE RIGHT TO REJECT ANY OFFER TO PURCHASE AND OR TO WITHDRAW ANY ITEM FOR SALE.